Frequantly Asked Questions if your question is not listed here feel free to ask info@imagecrea.com Here is a list of frequently asked questions. You can click on the question to navigate to the answer. If you don't find a solution to your problem please visit Contact. Why am I having trouble in finding what I seek? Am I allowed to search not being registered? Am I allowed to buy not being registered? What are my possibilities of billing? What is the procedure I have to go through if my company is tax-exempt? To what extent can I enlarge the images that I bought? Why can't I open the images at 300 DPI? Are there any browsers that enables me to view your site better? What is Sensitive Subject Use? (mentioned in your License Agreement) 1. Why am I having trouble in finding what I seek? The first step to get the immaculate image is making the best search. Some reasons of spending too much time on search are usage of too many filters and terms too broad. To get the best results, visit our search tips page for detailed instructions on using our browse and search tabs. If you are willing to contact an image expert, do not hesitate to call us at 212 240 66 63. 2. Am I allowed to search not being registered? Of course. No matter you're registered or not. All users can use our new and detailed search engine; but once you're registered for free, you can do many things easily from creating multiple lightboxes to online pricing. 6. Am I allowed to buy not being registered? Yes, you are to be registered to buy items. The checkout process is simple: place your selected items in your cart, review your images, enter your billing, shipping and payment information and finally, submit your order. 7. What are my possibilities of billing? You've got two choices when buying images from us. Using the credit card at the time of the purchase and letting us keep you credit card information safe and secure for later purchases in the first choice of yours .The second one is calling our Customer Services and having a corporate account set up. If you get the second choice, the invoice will be sent to you as soon as you make the purchase ; and you're given 30 days to make your payment. 8. What is the procedure I have to go through if my company is tax-exempt? Should your company be tax-exempt, the only thing you're to do is to call our Customer Service and make us get the necessary paperwork concerning your company's being tax-exempt. You can send via fax or e-mail. Then we'll re-arrange your account as soon as we get the proof. 10. To what extent can I enlarge the images that I bought? Primarily, always keep in mind that the higher the image resolution is, the higher the quality of printing results are. However, to maintain high quality, we do not recommend that you enlarge our images more that 125% of their original size. If you are to get beyond 125% of the original image size, be sure to set your printer to the right options to get the best quality. 11. Why can't I open the images at 300 DPI? The term DPI alone doesn't make any sense on screen. An image can be 72DPI, 300DPI or any DPI at the same time. What matters is the SIZE of an image at a certain DPI, because if you change the DPI, the printing size will change too. Usually 300DPI is used in print, so what you need to know is the printing size at 300DPI, which is printed under the image preview. Don't worry if Photoshop says 72DPI, it doesn't matter. You can change the resolution at Image Size and you will instantly see the proper printing size too 12. Are there any browsers that enables me to view your site better? There are a variety of opearting systems and browsers used by our clients to view our site, which we care about. Using the most current browsers and regular update lead to good consequences; but to get the best view, you better get cookies enabled. Using an older browser ,although you are still able to surf on the web site, may prevent you from viewing certain features faultlessly. You're obliged to have a browser supporting JavaScript so that you can access your account. To make it better, you should have the newest vesrion of Adobe Flash Player installed. It's possible to navigate our site without Flash, but it results in not being able to see all of our built-in features. 13. What is Sensitive Subject Use? (mentioned in your License Agreement) "Sensitive Subject Use" is use of an Image with a topic that may depict the subject matter of an Image in a negative or unfavorable light or may subject persons to ridicule. Any subject matter that would reasonably likely to be offensive, unflattering or defamotary to any person reflected in its depiction is among these unfavourable subject such as crime, alcohol, sexual or implied sexual activity, negative financial portrayal, disparagement of a person or product, abortion, guns, weapons, addictive behaviour, mental and physical health issues…etc It's not allowed to use an Image with an Sensitive Object without written consent of ImageCrea.